Shipping & Returns

Shipping

• We currently only ship in the United States. Please allow 5-7 business days for items to ship. Most orders will be delivered within 7-10 business days. All items ship using UPS or USPS priority mail.
• Free shipping for orders $75 or more.
• We will replace items that have been damaged during shipment if photographic proof of damage is submitted within 5 days of delivery.
• We cannot offer any refunds or replace items for missing or stolen packages.

 

Returns: 

• We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it within 14 days for a refund. All returned items must be in new and unused condition. To return an item, please email us at info@roseelenacandles.com.
• Please note, you will be responsible for all return shipping charges. After receiving your return and inspecting the condition of your item, if eligible, we will process your return. Please allow 5-7 days to process your return.  You will be refunded on your original payment method.